Warranty at a Glance Matrix
Return for Repair (RFR)
Return for Repair is a warranty service offered to you as part of Promethean’s ActivCare Standard Warranty. Once the product is declared faulty by Promethean Technical Customer Support, the faulty product must be returned (at the customer’s expense) to Promethean. Following receipt, inspection and approval by Promethean, the product will either be repaired or replaced at the discretion of Promethean, and the replacement product will be sent to the customer at Promethean’s expense.
Advanced Replacement (ARC)
Advanced Replacement is a warranty service offered to you as part of Promethean’s ActivCare Standard Warranty. Advanced Replacement can also be purchased as part of the Promethean ActivCare Plus Warranty. Advanced Replacement reduces waiting time to receive replacement products, which ship at no charge to you, and before the faulty products are returned to Promethean. However, if the customer fails to return the faulty product within 30 days of the replacement product being received by the customer, Promethean reserves the right to invoice the customer for the replacement part. Advanced Replacement is available only in selected countries. Please see the Warranty Matrix by Country for more details.
On-Site Support (OSS)
On-Site Support can be purchased as part of the Promethean ActivCare Plus warranty offering. Promethean Technical Customer Support will diagnose the issue via telephone or email prior to authorizing a Promethean Service Provider to go on-site to repair or replace faulty parts. On-Site Support is available only in certain countries. Please see the Warranty Matrix by Country below for more details.
✔ |
✔ |
✔ |
✔ |
✔ |
Toll |
Toll Free1 |
Toll Free1 |
Toll Free1 |
Toll Free1 |
All Promethean Hardware Products (excluding Projectors)
Warranty Types Available
Australia |
✔ |
✔ |
✔ |
Eire |
✔ |
✔ |
✔ |
France |
✔ |
✔ |
✔ |
Germany |
✔ |
✔ |
✔ |
New Zealand |
✔ |
✔ |
✔ |
United Kingdom |
✔ |
✔ |
✔ |
United States of America4 |
✔ |
✔ |
✔ |
Alaska and Hawaii |
✔ |
✔ |
✘ |
All other supported countries5 |
✔ |
✔ |
✘ |
Territories and islands |
✔ |
✘ |
✘ |
Warranty Matrix
ActivPanel6 |
3 Years ARC |
3 Years ARC / 3 Years OSS |
N/A |
5 Years |
ActivPanel i-Series |
ActivConnect G7 |
3 Years ARC |
N/A |
ActivConnect OPS-G 7 |
OPS-M |
Promethean Chromebox |
|
ActivBoard 10 Touch |
5 Years RFR |
N/A |
5 Years |
ActivWall 88 |
ActivWall 102/135 |
3 Years RFR |
N/A |
|
ActivBoard Adjustable Stand |
1 Year RFR |
N/A |
5 Years |
ActivBoard Mount Stand |
N/A |
ActivPanel Height-Adjustable Stand |
3 Years RFR |
ActivPanel Fixed-Height Stand |
ActivSoundBar |
1 Year RFR |
N/A |
|
ActivPen |
1 Year RFR |
N/A |
All remote controls8 |
ActiView |
3 Years RFR |
|
ClassFlow Connect6 7 |
3 Years ARC |
N/A |
|
Consumables9 |
N/A |
Projectors
Warranty Types Available
APAC |
Australia |
✔ |
✔ |
✔ |
New Zealand |
China |
✔ |
✔ |
✘ |
Japan |
|
EMEA |
UK |
✔ |
✔ |
✔ |
Eire |
France |
Germany |
Rest of Mainland Europe10 |
✔ |
✔ |
✘ |
Middle East and Africa |
✔ |
✘ |
✘ |
|
Other Mainland Europe |
Albania and Macedonia |
✔ |
✘ |
✘ |
|
North America |
United States4 |
✔ |
✔ |
✔ |
US States; Alaska and Hawaii |
✔ |
✔ |
✘ |
Canada |
✔ |
✔ |
✘ |
Virgin Islands11 |
✔ |
✘ |
✘ |
|
Global |
All other supported countries5 |
✔ |
✘ |
✘ |
Warranty Matrix
PRM-45 or UST projector |
3 Years RFR |
N/A |
5 Years |
SSI Projector (used with ActivWall 102 and 135) |
3 Years RFR |
N/A |
Projector lamp (PRM-32) |
6 Months / 500 Hours |
Projector lamp (excluding PRM-32) |
3 Years / 3000 Hours |
Projector lamp (Promethean lamp replaced under warranty) |
90 days RFR |
Lamps purchased separately |
90 days RFR |
Projector remote control |
1 Year RFR |
Projector filters, plates, cables and mount assemblies |
N/A |
- 1The Toll Free telephone number is stated on your warranty registration certificate. You must register your product to obtain it.
- 2Excluding some countries where ARC is not available. Please check with your reseller.
- 3OSS is available in selected regions only.
- 4Contiguous US states only, excludes Hawaii and Alaska.
- 5Click here to see full list of supported countries. If your country is not listed, please speak to your reseller.
- 6ActivPanel 5 onwards.
- 7ActivConnect OPS-G is included with ActivPanel 6, ActivConnect G is included with ActivPanel 5. If ActivCare Plus has been purchased for the ActivPanel, upon registration & activation, the warranty term for the ActivConnect will be extended in-line with the ActivPanel (maximum 5 years). ActivConnect warranty is ARC maximum, we do not offer OSS on these products.
- 8Remote control for ActiView (China specific version) receives 3 years RFR warranty.
- 9Please read the Promethean Hardware Warranty T&C‘s Warranty exclusions for more details on consumables.
- 10Excluding Albania and Macedonia.
- 11Virgin Islands includes both United States VI and British VI.