Warranty at a Glance Matrix

Warranty Benefits Promethean ActivCare Standard Warranty out of the box Promethean ActivCare Plus (Warranty Enhancement)
Registered Warranty Return for Repair Advanced Replacement On-Site Support
24/7 Online Support
Telephone Support Toll Toll Free1 Toll Free1 Toll Free1 Toll Free1

Registered Warranty

The benefits of product registration include moving the product warranty start date to the date of installation, subject to our Terms & Conditions. Promethean’s Registration Portal allows the registration of serialised products. All non-serialised products require proof of purchase when requesting support and warranty replacements.

Visit the Registration Portal

Return for Repair (RFR)

Return for Repair is a warranty service offered to you as part of Promethean’s ActivCare Standard Warranty. Once the product is declared faulty by Promethean Technical Customer Support, the faulty product must be returned (at the customer’s expense) to Promethean. Following receipt, inspection and approval by Promethean, the product will either be repaired or replaced at the discretion of Promethean, and the replacement product will be sent to the customer at Promethean’s expense.

Advanced Replacement (ARC)

Advanced Replacement is a warranty service offered to you as part of Promethean’s ActivCare Standard Warranty. Advanced Replacement can also be purchased as part of the Promethean ActivCare Plus Warranty. Advanced Replacement reduces waiting time to receive replacement products, which ship at no charge to you, and before the faulty products are returned to Promethean. However, if the customer fails to return the faulty product within 30 days of the replacement product being received by the customer, Promethean reserves the right to invoice the customer for the replacement part. Advanced Replacement is available only in selected countries. Please see the Warranty Matrix by Country for more details.

On-Site Support (OSS)

On-Site Support can be purchased as part of the Promethean ActivCare Plus warranty offering. Promethean Technical Customer Support will diagnose the issue via telephone or email prior to authorizing a Promethean Service Provider to go on-site to repair or replace faulty parts. On-Site Support is available only in certain countries. Please see the Warranty Matrix by Country below for more details.

All Promethean Hardware Products (excluding Projectors)

Warranty Types Available

Location RFR ARC2 OSS3
Australia
Eire
France
Germany
New Zealand
United Kingdom
United States of America4
Alaska and Hawaii
All other supported countries5
Territories and islands

Warranty Matrix

Promethean Products Promethean ActivCare Standard Warranty out of the box Promethean ActivCare Plus (Warranty Enhancement)
Registered Warranty RFR ARC OSS3
ActivPanel Elements Series 9 3 Years ARC 3 Years ARC / 3 Years OSS N/A 5 Years
ActivConnect OPS-G 3 Years ARC N/A
OPS-M
Promethean Chromebox
ActivBoard 10 Touch 5 Years RFR N/A 5 Years
ActivBoard Adjustable Stand 1 Year RFR N/A 5 Years
ActivBoard Mount Stand N/A
ActivSoundBar 1 Year RFR N/A
ActivPen 1 Year RFR N/A
All remote controls
ActiView 3 Years RFR
Consumables6 N/A

ActivPanel Stands

ActivPanel Stands are non-serialised products, and require proof of purchase when requesting support and warranty replacements.

Warranty Matrix

Stand Description Part Code(s) Warranty
Height Adjustable Stands APTMSBB400
APTASBB400-70
APTASBB400-90
APTFSBB400
APTASBB650-130
APTVMBB650
All parts 3 Years ARC
Fixed Height Mobile Stand APTMS 3 Years ARC
Fixed Height Mobile Stand APFSM 5 Years ARC
Manual Height Adjustable Mobile Stand AP-ASM-70
AP-ASM-90
Manual Height Adjustable Wall Mounted Stand AP-ASW-70
AP-ASW-90
Manual Height Adjustable Wall Mount with Floor Support AP-ASF-70
AP-ASF-90
Motorized Height Adjustable Floor Mount AP-ASF-MOTOR
Motorized Height Adjustable Mobile Stand AP-ASM-MOTOR

Projectors

Warranty Types Available

Location Country RFR ARC OSS
APAC Australia
New Zealand
China
Japan
EMEA UK
Eire
France
Germany
Rest of Mainland Europe7
Middle East and Africa
Other Mainland Europe Albania and Macedonia
North America United States4
US States; Alaska and Hawaii
Canada
Virgin Islands8
Global All other supported countries5

Warranty Matrix

Promethean Products Promethean ActivCare Standard Warranty out of the box Promethean ActivCare Plus (Warranty Enhancement)
Registered Warranty RFR ARC OSS
UST projector 3 Years RFR N/A 5 Years
Projector lamp (excluding PRM-32) 3 Years / 3000 Hours N/A
Projector lamp (Promethean lamp replaced under warranty) 90 Days RFR
Lamps purchased separately 90 Days RFR
Projector remote control 1 Year RFR
Projector filters, plates, cables and mount assemblies N/A
  • 1The Toll Free telephone number is stated on your warranty registration certificate. You must register your product to obtain it.
  • 2Excluding some countries where ARC is not available. Please check with your reseller.
  • 3OSS is available in selected regions only.
  • 4Contiguous US states only, excludes Hawaii and Alaska.
  • 5Click here to see full list of supported countries. If your country is not listed, please speak to your reseller.
  • 6Please read the Promethean Hardware Warranty T&C Warranty exclusions for more details on consumables.
  • 7Excluding Albania and Macedonia.
  • 8Virgin Islands includes both United States VI and British VI.
  • 9Some countries have ActivPanel Elements Series bundled with ActivCare Plus. Click here to see list of these countries.