ACTIVCARE STANDARD & ACTIVCARE PLUS WARRANTIES
Comprehensive warranty cover for added peace-of-mind.
Promethean offers two warranty options:
- ActivCare Standard: our basic warranty offering, automatically provided for all Promethean products
- ActivCare Plus: our premium purchasable warranty enhancements
Current Warranty Details (Updated December 2020)
- Warranty at a Glance Matrix prior to December 21, 2020
- Warranty at a Glance Matrix prior to January 24, 2018
- Warranty at a Glance Matrix prior to September 30, 2017
- Projector Warranty at a Glance Matrix prior to September 30, 2017
- ActivCare Warranty Country List prior to September 30, 2017
- Warranty Terms & Conditions prior to December 30, 2016
- Warranty at a Glance Matrix prior to December 30, 2016
- ActivCare Warranty Country List prior to December 30, 2016
- Warranty information on products purchased prior to March 1, 2011
- Warranty information on products purchased from March 1, 2011 to August 31, 2014
ACTIVCARE STANDARD WARRANTY
The ActivCare Standard Warranty is our basic warranty offering, automatically provided for all Promethean products.
By registering your product, your warranty will begin on the date of installation, you will receive a warranty certificate and you will be able to take advantage of toll free telephone numbers (country applicable) to contact Promethean Technical Customer Support. Registration must take place through the Registration Portal within 90 days of the date of installation or set up.
To provide quality support, our Technical Customer Support Team will need your product serial number and/or proof of purchase. We offer free, online support through our Promethean Support Portal and Promethean Support Community, as well as access to email and telephone support.
For information on your specific product’s warranty term, please see the Warranty at a Glance Matrix.
Take a few moments to register your product.
ACTIVCARE PLUS WARRANTY
ActivCare Plus offers purchasable premium warranty extensions and enhancements available for registered Promethean products, in addition to the ActivCare Standard warranty. If you’re interested in purchasing ActivCare Plus, please visit the How to Buy section of the website and locate a local reseller near you.
To register your products and activate the ActivCare Plus warranty, please visit the Registration Portal.
Mix and Match ActivCare Plus To Meet Your Needs
This can be purchased for up to five years on relevant products. Advanced Replacement reduces waiting time to receive replacement products, which ship at no charge to you, and before the faulty products are returned to Promethean. We aim to ship replacement products within seven working days of the fault being reported*. Advanced Replacement is only available in certain countries (see Warranty Types Available sections of the Warranty at a Glance Matrix).
This option upgrades both Return for Repair and Advanced Replacement services to a full, On-Site Support service and can be purchased for up to five years on relevant products. On-Site Support means that an authorized Promethean Service Provider will attend site to repair or replace faulty parts, following a complete diagnostics call with Promethean Technical Customer Support. The Service Provider will arrive on-site within three days of the fault being reported*. This option is only available in certain countries (see Warranty Types Available sections of the Warranty at a Glance Matrix).
*Subject to product availability, courier capability and geographical location.