ActiView 324 End-of-Life Announcement
Following a decision by the manufacturer to end production of a critical component of the ActiView 324, Promethean has initiated the End-of-Life process for the ActiView 324 with immediate effect.
Today, November 22, 2019, Promethean announces the End-of-Sale and End-of-Life dates for the ActiView 324 (pictured on the left) in all markets.
Per our End-of-Life policy, the last day to order the ActiView 324 will be February 20, 2020 (subject to stock availability).
NB: As of December 2, 2019, the ActiView 324 is no longer in stock and has been removed from all global price lists.
Customers will continue to receive support from Promethean as shown in the Support Lifecycle table in the End-of-Life Policy.
Table 1 below describes the end-of-life milestones, definitions, and dates for the ActiView 324. Table 2 lists the product codes affected by this announcement.
Table 1. End-of-Life Milestones and Dates for ActiView 324
|End-of-Sale Announcement Date||The date channel partners are notified of the End-of-Sale and End-of-Life of a product or service.||November 22, 2019|
|End-of-Sale Date||The last date Promethean will sell the product or service. Any orders placed with Promethean after this date will not be accepted.||February 20, 2020*|
|End-of-Support Date||The last date Promethean will provide any type of support, product replacements, software updates or warranty related services for the product, part, component or service.||February 20, 2024|
* subject to stock availability
Table 2. Product Codes Affected
|End-of-Sale Product Code||Product Description|
|AV324||ActiView 324 Visual Presenter|
Product Replacement Options
The successor for the ActiView 324 is planned to be available in 2020.
Promethean will continue to offer support subject to Promethean’s Terms & Conditions for support and the guidelines outlined per the End-of-Life policy. Per the End-of-Life policy, any software updates on the device including bug fixes will be subject to technical feasibility and resource availability.
A knowledge base of relevant product-specific videos, articles, manuals and software downloads is available to customers on the Promethean Support site: https://support.prometheanworld.com
E-mail support is available in all territories in which the products are available, with the following subset of applicable languages supported: English, French, Spanish, Italian, German, and Chinese.
Telephone Technical support is available as stated on the Promethean Support site.
Availability of Spares
Spares listed below are available as per US pricelists:
|Spare Product Code||Product Description|
|AV322-PSU-US||US power supply unit for ActiView 322/324|
|AV322-MICROSADAPT||Microscope Adapter for ActiView 322/324|
For more information about the Promethean End-of-Life Policy, go to: https://support.prometheanworld.com/end-of-life-policy
For more information about the Promethean Product Warranties, go to: https://support.prometheanworld.com/warranty-activcare