1778 - How to find a product code | Promethean Support

1778 – How to find the product code of my Promethean hardware

Applicable to:

  • All Products

    All Products

A product code is used to identify a particular product or model.

It is generally shorter than the full name of the product and contains alphanumeric characters and sometimes hyphens.

The product code is usually found on the item itself but its location can vary: front, back, top, side, underside.
For serialised items, it is often written on a bar-coded sticker with the serial number.

You may also find it on the original packaging or on any document that came with the product such as a user guide or a sales invoice.

A product code may be labelled differently depending on the item.
Look for words such as ‘Product code’, ‘Model number’, ‘Model no’, ‘Model’, ‘Item code’, ‘SKU’, ‘Description’, to help you find it.
It may also be written on the product with no labelling.

Once you have the product code, you can use it to look for your product on the Support site.

Below are a few examples of product codes, which items they represent and where to find them.

  • AP6-86-4K represents an ActivPanel 6 86” 4K.
    The product code is written on the serial number sticker and located on the lower left corner of the ActivPanel. It is labelled as MODEL NUMBER.
  • AB10T88D represents an ActivBoard 10 Touch 88 D.
    The product code is written on the serial number sticker and located on the upper left corner of the ActivBoard Touch. It is not labelled.
  • ACON1-G represents an ActivConnect G.
    The product code is written on the serial number sticker and located on the underside of the unit. It is labelled as SKU.
  • PRM-AH2-01 represents an ActivHub.
    The product code is located on the underside of the item and labelled as Model No.

If you still need technical support, please contact us.