1743 | Promethean Support

1743 – ActivPanel Cobalt Firmware Upgrade Instructions

Applicable to:

  • ActivPanel Elements Series

    ActivPanel Elements Series

The Mainboard firmware version on your ActivPanel Cobalt determines whether you need only perform one, or both updates.

To check the Mainboard firmware version, open the Unified Menu and tap the Locker icon on the dock to display your apps.

Tap the Update app.

The Mainboard firmware version is displayed in this window.

Which update do I need?

  • If the Mainboard firmware version displayed is 3.1.0.79 or lower, please begin with Update 1, followed by Update 2.
  • If the Mainboard firmware version displayed is 3.1.0.80 or higher, please proceed directly to Update 2.

Update 1

Please follow the instructions carefully and in order to avoid causing damage to your ActivPanel.

  1. Connect a blank USB 2.0 drive to your computer.
  2. Download the update by clicking this link and saving it to the root of your USB drive.
  3. Do not rename the file, as the ActivPanel Cobalt will only be able to update using a file entitled AP7A-Update.zip. Please also check that your computer has not renamed the file.
    • NB: If you are on a Mac using Safari, you should ensure that your browser does not open safe files after downloading. To do this, open your browser, click the Safari menu, and then select Preferences. On the General tab, uncheck Open safe files after downloading at the bottom of the window.
  4. Once the file has downloaded to your USB drive, you should delete it from your computer’s Downloads folder.
  5. To install the update on the ActivPanel Cobalt, connect the USB drive to an available USB port, for example the USB port on the front.
  6. In the Update app, tap Local Update.
  7. The ActivPanel Cobalt will search the USB drive for the AP7A-Update.zip file. Follow the on-screen prompts to install it.
  8. Once updated, the ActivPanel Cobalt will restart. Do not interact with the ActivPanel until it has fully restarted.

Update 2

a. If your ActivPanel has an Internet connection

  1. In the Update app, tap Check for Updates. The ActivPanel will connect to the ‘Over-the-air’ update server, and the latest Mainboard firmware version will be located for your ActivPanel.
  2. Tap Update and follow the instructions on screen to proceed.
  3. Once updated, the ActivPanel Cobalt will restart. Do not interact with the ActivPanel until it has fully restarted.

b. If your ActivPanel does not have an Internet connection

Please follow the instructions carefully and in order to avoid causing damage to your ActivPanel.

  1. Connect a blank USB 2.0 drive to your computer.
  2. Download the update by clicking this link and saving it to the root of your USB drive.
  3. Do not rename the file, as the ActivPanel Cobalt will only be able to update using a file entitled AP7A-Update.zip. Please also check that your computer has not renamed the file.
    • NB: If you are on a Mac using Safari, you should ensure that your browser does not open safe files after downloading. To do this, open your browser, click the Safari menu, and then select Preferences. On the General tab, uncheck Open safe files after downloading at the bottom of the window.
  4. To install the update on the ActivPanel Cobalt, connect the USB drive to an available USB port, for example the USB port on the front.
  5. In the Update app, tap Local Update.
  6. The ActivPanel Cobalt will search the USB drive for the AP7A-Update.zip file. Follow the on-screen prompts to install it.
  7. Once updated, the ActivPanel Cobalt will restart. Do not interact with the ActivPanel until it has fully restarted.
  8. Once the ActivPanel has restarted, you should perform a factory reset following the instructions in article 1752.

If you still need technical support, please contact us.