1737 - Enabling activhardwareservice and activmgr | Promethean Support

1737 – How to enable activhardwareservice and activmgr

Applicable to:

  • ActivDriver


  • Interactive Flat Panels

    Interactive Flat Panels

  • Interactive Whiteboards

    Interactive Whiteboards

  • Mac


When connecting a Mac running macOS 10.14 or later to an ActivBoard or an ActivPanel, if ActivDriver is not working and you have no interaction, or if the Mac gestures are not working, you will need to enable activhardwareservice and activmgr.

Please note that you will need admin access to make the below changes.

Go to System Preferences and select Security & Privacy.

Click the Privacy tab.

  • For macOS 10.14 Mojave, select Accessibility.
  • For macOS 10.15 Catalina or later, select Input Monitoring.

Click the lock to make changes.

Find activhardwareservice and activmgr in the list and check the box next to each entry to enable it.

If they are not present, click the + to add them manually from the ActivDriver folder on your Mac.

If an entry is already enabled, click the to remove it, then re-add it.

Click the lock again to solidify the changes.

If you still need technical support, please contact us.