1651 | Promethean Support

1651 – ActivConnect G offline software update

Applicable to:

  • ActivConnect G Series

    ActivConnect G

This article explains how to download and install ActivConnect G software updates for devices which are not connected to the internet. We recommend checking the Promethean Support home page regularly for ActivConnect G software update announcements.

Before you begin, tap Settings | About tablet and ensure the model number is ACON1-G. If so, please continue with the steps in this article.

Please note, when updating your device, this should be done using the owner profile.

Check the software version on your device

First, you need to find out which version of the software is currently installed on your ActivConnect device.

To check this, please read article 1652.

Download the update on your computer

Next, you need to download and install the correct update version.
You may have to do more than one update depending on your current software version.

Several versions of the software are available. It is vital that you select the correct software based on the configuration of the device you are updating. Installing incorrect software could prevent applications from functioning correctly. If you are not sure which version to download, please contact Promethean Technical Customer Support.

  • If the software version on your device is 1.0.28 or lower, please begin with Update 1, followed by Update 2.
  • If the software version on your device is 1.0.29 or higher, please proceed directly to Update 2.

NB: If you are on a Mac using Safari, you should ensure that your browser does not open safe files after downloading. To do this, open your browser, click the Safari menu, and then select Preferences. On the General tab, uncheck Open safe files after downloading at the bottom of the window.

Update 1

1. Download version 1.0.29.

  • If you have a newly-installed ActivConnect G, or you have not installed Google Services on your device, download this file.
  • If you have installed Google Services on your device, download download this file.

2. Perform the update.

Update 2

1. Download version 2.3.

NB: This update will upgrade your device’s Android operating system from version 5.1.1 (Lollipop) to 6.0.1 (Marshmallow). Before proceeding, you should check whether any non-Promethean app you have installed on your device will continue to be compatible. If you choose to proceed, once the upgrade process has started it cannot be interrupted, and there is no means to revert to the version installed previously.

  • If you have a newly-installed ActivConnect G, or you have not installed Google Services on your device, download this file.
  • If you have installed Google Services on your device, download this file.

2. Perform the update.

Perform the update

  1. Download the relevant software to a USB drive. You do not need to extract the contents of the .zip file.
  2. Connect the USB drive to the USB/OTG port on the ActivConnect G.
  3. On the ActivConnect G, tap the gear icon and then tap the Update app.
    User-added image
  4. Select Local update.
    User-added image
  5. Select the USB drive.
  6. Select the software update .zip file you downloaded.
  7. The Update app will verify that the file can be used for the update. (If verification fails, please re-download the relevant software file and try again).
  8. Once successfully verified, select Upgrade to begin the update process.
  9. The device will restart. Once the update is complete, the ActivConnect G home page will be displayed.

If you still need technical support, please contact us.