1641 – How to use the VisualView and DataView Utilities
ActivPanel Elements Series
Note: The Utilities tab is available in ActivDriver v5.14.14 and above. Click the ActivManager icon in your system tray or toolbar, and select Control Panel, and then the Utilities tab. You may be asked by the Promethean Customer Support Technician to view this tab during troubleshooting, although it is not needed for everyday use of your interactive display.
The VisualView and DataView utilities in this tab display the XY coordinates of individual pen and touch events.
Selecting VisualView displays a blank canvas on which inputs are identified by colour (touch – green; pen – red), and the ID and XY coordinates of each input are visible. If you experience touch or calibration issues, draw on the interactive display with your finger and the pens provided, and then take a screenshot or a photo of this screen.
The DataView utility has three tabs: Pens, Touch and Erase.
If you experience touch or calibration issues, draw on the interactive display with your finger and the pens provided, and then take a screenshot or a photo of what appears on each of these three tabs.
Send the screenshots or photos you have taken to Promethean Technical Customer Support.