1586 - The ActivWall is not interactive on one side | Promethean Support

1586 – The ActivWall is not interactive on one side

Applicable to:

  • ActivWall

    ActivWall

If the ActivWall is not interactive on either the left or right hand side of the surface, calibration performed during installation will fail. The rest of the ActivWall surface will be interactive.

Follow the ActivWall Install and User Guide on the ActivWall support page, to ensure that the ActivWall’s camera module is centred correctly, and is not pointing towards one side of the ActivWall.

Refer to article 1543 to ensure that the camera is working properly, and can detect the whole surface of the ActivWall.

If you still need technical support, please contact us.