1569 | Promethean Support

1569 – ActivInspire text is cut off

Applicable to:

  • ActivInspire

    ActivInspire

  • Windows

    Windows

If your Windows display is set higher than 100%, you may find that text in ActivInspire appears cut off.

On your keyboard, press the Windows key and E simultaneously to open Windows Explorer.
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Double click on your C: drive.
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Browse to Program Files (x86), Activ Software, Inspire and then locate the Inspire application. User-added image
Right click on the Inspire application and select Properties.
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On the Compatibility tab, locate Disable display scaling on high DPI settings and check the box.
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For Windows 10 users, on the Compatibility tab, click on Change high DPI settings. In the next window, locate Override high DPI scaling behavior and check the box. Click OK.User-added image
Click Apply and OK, and then open ActivInspire to check that the problem has been resolved.

Additionally, if your flipchart text has been created using custom fonts, please ensure that you have re-installed them on your computer before re-opening ActivInspire and your flipchart.

If you still need technical support, please contact us.