1391 | Promethean Support

1391 – 2nd Generation USB ActivBoard firmware upgrade

Applicable to:

  • X2nd Generation ActivBoard

    2nd Generation ActivBoard

IMPORTANT: Performing a firmware upgrade improperly can permanently damage your ActivBoard. The firmware upgrade should be carried out using a computer connected directly to the ActivBoard, bypassing any connection plates or wall boxes, using a 3 metre USB cable.

If you are using a laptop, please ensure it is connected to mains power. You should also ensure the ActivBoard is connected to a known-working power socket.

If the process is interrupted while the firmware upgrade is in progress, the upgrade will fail and the ActivBoard will be permanently damaged. If you are unsure about performing the firmware upgrade or which file to download, please check the ActivBoard serial number and contact Promethean Technical Customer Support.

Please click the relevant link to download the firmware upgrade for 2nd Generation USB ActivBoards. If your ActivBoard size is not listed, please contact Promethean Technical Customer Support.

US and APAC firmware for 64″ and 78″ ActivBoards
EMEA firmware for 64″ and 78″ ActivBoards
Global firmware for 95″ ActivBoards

Right click on the .zip file you have downloaded and extract it to your Downloads folder.

Installing the firmware file

Click the ActivManager icon in your system tray or toolbar and select Control Panel.

Ensure the Hardware tab is selected then highlight the ActivBoard. Click Upgrade.
Select File and click Load.
Navigate to your Downloads folder and locate the firmware that you downloaded. Select the .bin file named ‘proactiv’ and click Open.
Click Yes to proceed.
The upgrade process will begin and the progress bar will advance from 0% to 100%. A confirmation dialog opens; please ensure you reset the power to the ActivBoard before clicking Yes.
The ActivBoard has been upgraded.

If you still need technical support, please contact us.