1373 - Cursor and ActivPen on opposite sides | Promethean Support

1373 – The image is fine, but the cursor and the ActivPen are on opposite sides of the ActivBoard

Applicable to:

  • ActivPen

    ActivPen

  • Interactive Whiteboards

    Interactive Whiteboards

When using the ActivPen on the ActivBoard, the cursor may be on the opposite side. If you drag the ActivPen towards the centre of the ActivBoard, then the cursor also moves into the centre from the opposite side.

This can happen when the ActivBoard has been calibrated while the image was upside down. Try calibrating the ActivBoard again with the image the correct way up.

If you still need technical support, please contact us.