1352 | Promethean Support

1352 – Why is the right click menu appearing when I am using my ActivPen?

Applicable to:

  • ActivPen

    ActivPen

  • Interactive Whiteboards

    Interactive Whiteboards

If the right click menu appears when using the ActivPen with your ActivBoard, there are several things can be done to pinpoint the issue and fix it.

  1. Ensure that the right click button on the barrel of the ActivPen is not stuck or being accidentally pushed in.
  2. Follow the instructions in article 1287 to reset the ActivBoard. Try your ActivPen again.
  3. If the problem persists, try another known-working ActivPen; if another ActivPen works then please contact Promethean Technical Customer Support with your ActivBoard serial number.
  4. If another ActivPen is behaving in a similar way, there may be an issue with the ActivBoard itself. Please disconnect the ActivBoard from your computer and install the latest version of ActivDriver.
  5. Finally, please upgrade your ActivBoard firmware by following the instructions in article 1038.

If you still need technical support, please contact us.