1169 - I can’t sign in to ClassFlow in ActivInspire | Promethean Support

1169 – Why can’t I sign in to ClassFlow in ActivInspire 2?

Applicable to:

  • ActivInspire


  • ClassFlow


  • Windows


Following the ClassFlow release on 25th February 2017, you will need to update the server settings to sign in to ClassFlow via ActivInspire.

To do this from within ActivInspire:

  • Click on File – Settings (Windows) or ActivInspire – Preferences (Mac)
  • Select the ClassFlow tab
  • Select the Server Address option from the menu on the left
  • Add prod. in front of the current server connection address, e.g. https://classflow.com becomes https://prod.classflow.com, and if necessary change .com to .xx, where xx is the domain where you registered your ClassFlow account
  • Click Done to apply the new setting

In some circumstances the Facebook and Office365 sign in may not work on a new Windows machine the first time you attempt to sign in.

If you are unable to log in, please follow these steps:


  • Open your web browser and visit Office365 or Facebook
  • Restart ActivInspire

If you still need technical support, please contact us.