1163 - Serial ActivBoard does not connect | Promethean Support

1163 – When using a serial connection, my ActivBoard does not connect automatically

Applicable to:

  • ActivDriver


  • X1st Generation ActivBoard

    1st Generation ActivBoard

  • X2nd Generation ActivBoard

    2nd Generation ActivBoard

The latest version of ActivDriver supports serial connections but require users to manually connect to the ActivBoard in ActivManager.

If possible, we recommend using a USB cable to connect your ActivBoard to your computer (NB: some 1st Generation ActivBoards are serial only).

ActivDriver 5.7 was the last version to support automatic connection to the ActivBoard.

Should you wish to downgrade your ActivDriver to 5.7, please click the relevant link below to download it.

Windows 32-bit

Windows 64-bit


If you still need technical support, please contact us.