1157 | Promethean Support

1157 – ActivBoard Touch firmware upgrade instructions

Applicable to:

  • ActivBoard Digital Pen

    ActivBoard Digital Pen

  • ActivBoard Touch

    ActivBoard Touch

  • Mac


This firmware upgrade is required by ActivBoard 6 Touch users that wish to use Mac OS X Yosemite or that have purchased the ActivBoard digital pen. ActivBoard 6 Touch and 10 Touch users may also be required to update the firmware in order to fix connection or interaction issues.

Firmware upgrades should be carried out using a computer that is connected directly to the interactive display device, bypassing any connection plates or wall boxes, using a 3m USB cable. If you are unsure about performing the firmware upgrade, please contact Promethean Technical Customer Support.

Click the ActivManager icon in your system tray or toolbar and select Control Panel.
User-added image

Ensure you are using ActivDriver version 5.12 or above. The ActivDriver version can be found at the bottom of this window.
User-added image

Should you need to update your ActivDriver, please visit the ActivDriver support page before proceeding.

Installing the firmware file

Ensure the ActivManager Hardware tab is selected then select the ActivBoard Touch. Click Upgrade.
User-added image

Select Internet and click Load.
User-added image

Click Yes to proceed.
User-added image

The ActivBoard 6 Touch will switch into firmware update mode, and the progress bar will advance from 0% to 100%. A confirmation dialog opens; click OK then Close.
User-added image

The ActivBoard Touch will restart and is ready for use.

If you still need technical support, please contact us.