1125 | Promethean Support

1125 – ActivBoard 500 series firmware upgrade

Applicable to:

  • ActivBoard 500 Pro

    ActivBoard 500 Pro

This guide assumes you are using a USB connection and the latest version of ActivDriver.

The firmware upgrade should only be carried out on the advice of Promethean Technical Customer Support. Firmware upgrades should be carried out using a computer that is connected directly to the interactive display device, bypassing any connection plates or wall boxes, using a 3m USB cable. If you are unsure about performing the firmware upgrade, please contact Promethean Technical Customer Support.

Retrieving the firmware file

Download the firmware file provided by Promethean Technical Customer Support and save it to your desktop. Alternatively, click one of the links below to download the relevant file:
ActivBoard 500 Series – 78″
ActivBoard 500 Series – 87″
ActivBoard 500 Series – 95″

Installing the firmware file

Click the ActivManager icon in your system tray or toolbar and select Control Panel.

Ensure the Hardware tab is selected then highlight the ActivBoard. Click Upgrade.

Select File and click Load.

Navigate to your desktop and locate the firmware file that you downloaded. Click Open.

Click Yes to proceed.

The upgrade process will begin and the progress bar will advance from 0% to 100%.

The Promethean flame on your ActivBoard will flash magenta until the upgrade is complete. When you see this message, click OK.

The ActivBoard has been upgraded.

Once the upgrade is complete, the Promethean flame will flash green until you tap your ActivPen on the ActivBoard surface. Do not operate the ActivBoard with your finger until the Promethean flame stops flashing.

To enhance your user experience, please ensure you are using the latest version of ActivInspire. Please consult article 1020 for further information on how to update your software.

If you still need technical support, please contact us.