1088 - Finding your hardware serial number | Promethean Support

1088 – Finding your hardware serial number

Applicable to:

  • All Products

    All Products

When calling Promethean Technical Customer Support, the technician will generally ask for a serial number. This allows the technician to verify your warranty, the purchase/installation date of the equipment, the model of the product and from whom it was purchased. This article will show you how to find the serial number so you can provide this information and be more effectively supported.

Please select your product from the list below:
ActivBoard
ActivConnect
ActivPanel
ActivSlate
ActivSound
ActivTable
ActiView
ActivWall
ClassFlow Connect
Promethean Chromebox
Promethean projectors
Other products

ActivPanel

The serial number location will vary depending on the model of ActivPanel, but the serial number sticker will be found in one of the following locations:

  • The lower left corner
  • The back of the ActivPanel
  • On the underside of the lower frame
  • In the Update app on ActivPanel Elements Series

ActivBoard

The location of the ActivBoard serial number depends on the model.

ActivBoard Touch

The serial number is normally located on a sticker in either the lower left or upper left corner of the ActivBoard Touch.

100 series, 300 series and 500 series ActivBoards

100 series ActivBoards have a light grey trim. The serial number can be located behind the upper left corner of the ActivBoard, facing outwards. The 300 and 500 series ActivBoards have a dark grey trim. The serial number can be located on either side of the ActivBoard between the pen holders.

2nd Generation ActivBoard

The serial number can be found behind the upper left corner of the ActivBoard, facing outwards. Alternatively, the serial number will be on a plastic tag behind the lower left corner. Simply pull this tag to the side to read the serial number.

1st Generation ActivBoard

If you have a 75” ActivBoard, the serial number should be on one of the pen holders. Alternatively, the serial number can be found behind the upper left corner of the ActivBoard.

Promethean projectors

UST, EST and PRM-45 projectors

   

The serial number can be found on the back of the projector on a bar-coded sticker.

SSIHD-P1 and SSIUW-P1 projectors

The serial number can be found on the underside of the projector on a bar-coded sticker. Alternatively, the serial number is listed in the projector menu, under Options | Information | SNID.

PRM-32 and PRM-35 projectors

 

The serial number can be found on the underside of the projector on a bar-coded sticker. Alternatively, it can be found on the front of the projector near the Promethean logo.

PRM-30 projectors

The serial number can be found on the side of the projector on a silver sticker.

PRM-25 projectors

The serial number can be found on the back of the projector on a bar-coded sticker. The serial number will always begin with WPRM.

PRM-10 and PRM-20 projectors

The serial number can be found on the underside of the projector on a silver sticker. Please bear in mind that these projectors are usually mounted upside down, so the underside faces the ceiling.

ActivWall

The serial number is on a plastic tag behind the lower left corner. Simply pull this tag to the side to read the serial number.

ActivSound

Most ActivSound amplifiers have a serial number sticker on the back or underneath. ActivSound microphones usually have serial number stickers located inside the battery compartment.

ActivTable

The serial number can be found in two locations: on the connection panel, and in the Settings menu on the Software and Security tab.

ActivConnect (G and M-Series)

The serial number can be found on the underside of the unit on a bar-coded sticker.

ActivConnect OPS-G and OPS-M

The serial number can be found on the unit on a bar-coded sticker.

ClassFlow Connect

The serial number can be found on the underside of the unit on a bar-coded sticker.

Promethean Chromebox

The serial number can be found on a sticker on the underside of the unit.

ActiView

 

ActiView serial numbers can be found on the base of the unit.

ActivSlate

All ActivSlates have a silver serial number sticker on the back.

Non-serialized items

Any product not listed above is not tracked in our system by a serial number. A basic description will usually suffice to give Promethean Technical Customer Support an understanding of the product in question, though you may be asked for the model number and date of manufacture. In order to verify your product’s warranty you may need to provide us with a copy of your invoice, a sales order number or the serial number of another product (usually an ActivBoard) that was purchased at the same time. You may also be asked for your ActivBoard serial number in order to check compatibility with other products.

If you still need technical support, please contact us.