1050 - How do I register my product? | Promethean Support

1050 – How do I register my product?

Applicable to:

  • Promethean ActivCare

    Promethean ActivCare

Promethean’s Standard ActivCare Warranty accompanies your product, by registering your product you will be able to obtain a warranty certificate, to start the warranty from the date of installation, and to gain access to our toll-free support telephone numbers. You may also activate your Promethean ActivCare Plus warranty enhancements, you can do this by entering your Promethean ActivCare Plus Activation Code when registering your product.

To register your product, please log in to Promethean’s Registration Portal. To register hardware, click the Hardware Registration button on the Home screen. Enter the Serial Number, Installation Date and ActivCare Plus Activation Code if you have one.

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If you have more than five products to register, you can click Add New Product to add more lines. However, if you have several, or already have the data in a spreadsheet, click Single Account Upload to download the Upload Template. Please follow the instructions as outlined on the screen and then upload your file.

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The Registration Portal User Guide can provide you with further assistance. The ActivCare page on our Support Portal gives you access to more information about ActivCare Warranty, the Warranty Terms and Conditions and the Warranty at a Glance Matrix.

If you still need technical support, please contact us.