1038 | Promethean Support

1038 – ActivBoard 100 and 300 series firmware upgrade instructions

Applicable to:

  • ActivBoard 100

    ActivBoard 100

  • ActivBoard 300 Pro

    ActivBoard 300 Pro

  • ActivBoard 300 Standard

    ActivBoard 300 Standard

This guide assumes you are using a USB connection and the latest version of ActivDriver.

The firmware upgrade should only be carried out on the advice of Promethean Technical Customer Support. Firmware upgrades should be carried out using a computer that is connected directly to the interactive display device, bypassing any connection plates or wall boxes, using a 3m USB cable. If you are unsure about performing the firmware upgrade, please contact Promethean Technical Customer Support.

Retrieving the firmware file

Download the firmware file provided by Promethean Technical Customer Support and save it to your desktop. Alternatively, click one of the links below to download the relevant file:
ActivBoard 100 and 300 Series – 78″
ActivBoard 300 Series – 87″ 
ActivBoard 300 Series – 95″

Installing the firmware file

Click the ActivManager icon in your system tray or toolbar and select Control Panel.

User-added image
Ensure the Hardware tab is selected then highlight the ActivBoard. Click Upgrade.

User-added image
Select File and click Load.

User-added image
Navigate to your desktop and locate the firmware file that you downloaded. Click Open.

User-added image
Click Yes to proceed.

User-added image
The upgrade process will begin and the progress bar will advance from 0% to 100%. A confirmation dialog opens; click OK then Close.

User-added image
The ActivBoard has been upgraded.

If you still need technical support, please contact us.