Product Replacement Options
Current Promethean customers who do not wish to replace their ActivWall 88, 102, or 135 may continue to use the device.
Promethean customers who wish to replace their ActivWall should evaluate the ActivPanel Elements Series interactive displays as a replacement option. The ActivPanel Elements Series features a built-in Android 8 operating system, VellumTM Writing Technology, and an intuitive user experience via the Unified Menu. The ActivPanel Elements Series offers three models – the ActivPanel Nickel, ActivPanel Cobalt (not available in NAM), and ActivPanel Titanium. Information on the ActivPanel Elements Series can be found here.
Promethean will continue to offer support subject to Promethean’s Terms & Conditions for support and the guidelines outlined per the End-of-Life policy. Per the End-of-Life policy, any software updates on the device including bug fixes will be subject to technical feasibility and resource availability.
A knowledge base of relevant product-specific videos, articles, manuals and software downloads are available to customers on the Promethean Support site: https://support.prometheanworld.com
E-mail support is available in all territories in which the products are available, with the following subset of applicable languages supported: English, French, Spanish, Italian, German, and Chinese.
Telephone Technical support is available as stated on the Promethean Support site.