ActivPanel 6 End-of-Sale Announcement
Promethean is announcing the End-of-Sale and End-of-Support dates for the ActivPanel 6 in all markets (pictured on the right).
Promethean continually evaluates its interactive flat panel roadmap in order to deliver innovative and easy-to-use technology solutions to the classroom. The successor to the ActivPanel 6 is already in market and has been for sale since the middle of 2019 – the ActivPanel Elements Series.
The last day to order the ActivPanel 6 was December 31, 2019. Customers will continue to receive support from Promethean as shown in the Support Lifecycle table in the End-of-Life Policy. Table 1 below describes the End-of-Sale and End-of-Support milestones, definitions, and dates for the ActivPanel 6. Table 2 below lists the product codes affected by this announcement.
Table 1. End-of-Sale and End-of-Support Milestones and Dates for ActivPanel 6
| Milestone | Definition | Date |
|---|---|---|
| End-of-Sale Announcement Date | The date channel partners are notified of the End-of-Sale and End-of-Life of a product or service. | N/A |
| End-of-Sale Date | The last date Promethean accepted orders for the product or service. | December 31, 2019 |
| End-of-Support Date | The last date Promethean will provide any type of support, product replacements, software updates or warranty related services for the product, part, component or service. | December 31, 2025 |
Table 2. Product Codes Affected
| End-of-Sale Product Code | Product Description |
|---|---|
| AP6-65A-4K | ActivPanel 65” 4K + ActivConnect OPS-G |
| AP6-65A-4K-ANZ | ActivPanel 65” 4K + ActivConnect OPS-G Australia and New Zealand |
| AP6-65A-4K-SA | ActivPanel 65” 4K + ActivConnect OPS-G Saudi Arabia |
| AP6-65A-4K-ZA | ActivPanel 65” 4K + ActivConnect OPS-G South Africa |
| AP6-65E-4K | ActivPanel 65” 4K + ActivConnect G |
| AP6-65E-4K-CN | ActivPanel 65” 4K + ActivConnect G China |
| AP6-65W-4K | ActivPanel 65” 4K + OPS-M (no OS) |
| AP6-65W-4K-ANZ | ActivPanel 65” 4K + OPS-M (no OS) Australia and New Zealand |
| AP6-65W-4K-SA | ActivPanel 65” 4K + OPS-M (no OS) Saudi Arabia |
| AP6-65W-4K-ZA | ActivPanel 65” 4K + OPS-M (no OS) South Africa |
| AP6-65WS-4K | ActivPanel 65” 4K + OPS-M (Win10) |
| AP6-65WS-4K-ANZ | ActivPanel 65” 4K + OPS-M (Win10) Australia and New Zealand |
| AP6-65WS-4K-SA | ActivPanel 65” 4K + OPS-M (Win10) Saudi Arabia |
| AP6-65WS-4K-ZA | ActivPanel 65” 4K + OPS-M (Win10) South Africa |
| AP6-70A | ActivPanel 70” + ActivConnect OPS-G |
| AP6-70A-ANZ | ActivPanel 70” + ActivConnect OPS-G Australia and New Zealand |
| AP6-70A-SA | ActivPanel 70” + ActivConnect OPS-G Saudi Arabia |
| AP6-70A-ZA | ActivPanel 70” + ActivConnect OPS-G South Africa |
| AP6-70E | ActivPanel 70” + ActivConnect G |
| AP6-70E-CN | ActivPanel 70” + ActivConnect G China |
| AP6-70W | ActivPanel 70” + OPS-M (no OS) |
| AP6-70W-ANZ | ActivPanel 70” + OPS-M (no OS) Australia and New Zealand |
| AP6-70W-SA | ActivPanel 70” + OPS-M (no OS) Saudi Arabia |
| AP6-70W-ZA | ActivPanel 70” + OPS-M (no OS) South Africa |
| AP6-70WS | ActivPanel 70” + OPS-M (Win10) |
| AP6-70WS-ANZ | ActivPanel 70” + OPS-M (Win10) Australia and New Zealand |
| AP6-70WS-SA | ActivPanel 70” + OPS-M (Win10) Saudi Arabia |
| AP6-70WS-ZA | ActivPanel 70” + OPS-M (Win10) South Africa |
| AP6-75A-4K | ActivPanel 75” 4K + ActivConnect OPS-G |
| AP6-75A-4K-ANZ | ActivPanel 75” 4K + ActivConnect OPS-G Australia and New Zealand |
| AP6-75A-4K-SA | ActivPanel 75” 4K + ActivConnect OPS-G Saudi Arabia |
| AP6-75A-4K-ZA | ActivPanel 75” 4K + ActivConnect OPS-G South Africa |
| AP6-75E-4K | ActivPanel 75” 4K + ActivConnect G |
| AP6-75E-4K-CN | ActivPanel 75” 4K + ActivConnect G China |
| AP6-75W-4K | ActivPanel 75” 4K + OPS-M (no OS) |
| AP6-75W-4K-ANZ | ActivPanel 75” 4K + OPS-M (no OS) Australia and New Zealand |
| AP6-75W-4K-SA | ActivPanel 75” 4K + OPS-M (no OS) Saudi Arabia |
| AP6-75W-4K-ZA | ActivPanel 75” 4K + OPS-M (no OS) South Africa |
| AP6-75WS-4K | ActivPanel 75” 4K + OPS-M (Win10) |
| AP6-75WS-4K-ANZ | ActivPanel 75” 4K + OPS-M (Win10) Australia and New Zealand |
| AP6-75WS-4K-SA | ActivPanel 75” 4K + OPS-M (Win10) Saudi Arabia |
| AP6-75WS-4K-ZA | ActivPanel 75” 4K + OPS-M (Win10) South Africa |
| AP6-86A-4K | ActivPanel 86” 4K + ActivConnect OPS-G |
| AP6-86A-4K-ANZ | ActivPanel 86” 4K + ActivConnect OPS-G Australia and New Zealand |
| AP6-86A-4K-SA | ActivPanel 86” 4K + ActivConnect OPS-G Saudi Arabia |
| AP6-86A-4K-ZA | ActivPanel 86” 4K + ActivConnect OPS-G South Africa |
| AP6-86E-4K | ActivPanel 86” 4K + ActivConnect G |
| AP6-86E-4K-CN | ActivPanel 86” 4K + ActivConnect G China |
| AP6-86W-4K | ActivPanel 86” 4K + OPS-M (no OS) |
| AP6-86W-4K-ANZ | ActivPanel 86” 4K + OPS-M (no OS) Australia and New Zealand |
| AP6-86W-4K-SA | ActivPanel 86” 4K + OPS-M (no OS) Saudi Arabia |
| AP6-86W-4K-ZA | ActivPanel 86” 4K + OPS-M (no OS) South Africa |
| AP6-86WS-4K | ActivPanel 86” 4K + OPS-M (Win10) |
| AP6-86WS-4K-ANZ | ActivPanel 86” 4K + OPS-M (Win10) Australia and New Zealand |
| AP6-86WS-4K-SA | ActivPanel 86” 4K + OPS-M (Win10) Saudi Arabia |
| AP6-86WS-4K-ZA | ActivPanel 86” 4K + OPS-M (Win10) South Africa |
Product Replacement Options
Current Promethean customers who do not wish to replace their ActivPanel 6 may continue to use the device.
Promethean customers who wish to replace their ActivPanel 6 should evaluate the ActivPanel Elements Series as a replacement option. The ActivPanel Elements Series features a built-in Android 8 operating system, VellumTM Writing Technology, and an intuitive user experience via the Unified Menu. The ActivPanel Elements Series offers three models – the ActivPanel Nickel, ActivPanel Cobalt (not available in NAM), and ActivPanel Titanium. Information on the ActivPanel Elements Series can be found here.
Support Details
Promethean will continue to offer support subject to Promethean’s Terms & Conditions for support and the guidelines outlined per the End-of-Life policy. Per the End-of-Life policy, any software updates on the device including bug fixes will be subject to technical feasibility and resource availability.
A knowledge base of relevant product-specific videos, articles, manuals and software downloads are available to customers on the Promethean Support site: https://support.prometheanworld.com
E-mail support is available in all territories in which the products are available, with the following subset of applicable languages supported: English, French, Spanish, Italian, German, and Chinese.
Telephone Technical support is available as stated on the Promethean Support site.
Availability of Spares
Spares listed below will still be available as per regional pricelists:
| Spare Product Code | Product Description |
|---|---|
| AP-REMOTE-CONTROL | ActivPanel Remote |
| AP-ACC-HOLDER | ActivPanel Accessory Holder |
| AP-ERASER | ActivPanel Eraser |
| AP6-PEN-2 | ActivPanel V6 86” Pen (Thin nib) |
| AP6-PEN-5 | ActivPanel V6 86” Pen (Thick nib) |
| AP6-PEN-4 | ActivPanel V6 Pen (Non 86”) |
| CB-58883067 | USB Cable – 3 meters |
| ASB-40-2-BRKT-KIT | ASB-40 Upgrade Bracket Kit |
| AP-WALLMNT-2 | ActivPanel Wall mount |
More Information
For more information about the Promethean End-of-Life Policy, go to: https://support.prometheanworld.com/end-of-life-policy
For more information about the Promethean Product Warranties, go to: https://support.prometheanworld.com/warranty-activcare