Welcome to Promethean Support

Download ActivInspire

ActivInspire helps teachers bring lessons to life with rich, powerful activities that grab students’ attention, blending real-time assessment and real-world experience into the learning process.

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What’s New at Promethean Support

  • Read article 1204 for steps to safely and properly sanitise the ActivPanel cover glass.

  • ActivInspire v2.19 released 3 June 2020. This version has an improved user interface and enables Screen Recorder videos to be exported as MP4. For full details, please read the Release Notes on the Support Community.

  • ActivPanel Elements Series firmware version 4.0 released 13 May 2020. Please visit the Community to read about the new features and bug fixes. To install this version, please visit the Downloads page.

  • Are you up to date? The latest version of ActivDriver is 5.18.19. You do not need to uninstall any previous versions of ActivDriver before installing this update.

Promethean ActivCare

Comprehensive warranty cover for added peace-of-mind.

ActivCare Standard warranty accompanies all products shipped from Promethean.

ActivCare Plus offers a wide range of purchasable premium warranty extensions and enhancements.

  • Quicker hardware repairs and replacements.

  • Extended warranty coverage.

  • Free telephone* and email support (*selected countries).

  • Ability to purchase Advanced Replacement and On-Site Support.