Promethean Support

Download ActivInspire

ActivInspire helps teachers bring lessons to life with rich, powerful activities that grab students’ attention, blending real-time assessment and real-world experience into the learning process.

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What’s New at Promethean Support

  • With the 5.1.0 ActivPanel update, users will notice a smoother and more natural writing experience, as we have improved the latency of our Promethean Whiteboard app. We have also enhanced the security of our Screen Share receiver with encryption support and incorporated additional security updates to our panel’s operating system. For the full list of enhancements and fixes, please visit the Community. To install this version, please visit the Downloads page.

  • ActivInspire v2.22 released 2nd August 2021. This version enables users to permanently disable the Dashboard from opening at launch, and includes several bug fixes and enhancements. For release notes, please visit the Community.

  • Read article 1204 for steps to safely and properly sanitise your Promethean products.

  • Adobe Flash is discontinued. Refer to article 1798 for information on using Flash content in ActivInspire Flipcharts.

  • Are you up to date? The latest version of ActivDriver is 5.18.19. You do not need to uninstall any previous versions of ActivDriver before installing this update.

Promethean ActivCare

Comprehensive warranty cover for added peace-of-mind.

ActivCare Standard warranty accompanies all products shipped from Promethean.

ActivCare Plus offers a wide range of purchasable premium warranty extensions and enhancements.

  • Quicker hardware repairs and replacements.

  • Extended warranty coverage.

  • Free telephone* and email support (*selected countries).

  • Ability to purchase Advanced Replacement and On-Site Support.