Promethean Support

Download ActivInspire

ActivInspire helps teachers bring lessons to life with rich, powerful activities that grab students’ attention, blending real-time assessment and real-world experience into the learning process.

Download ActivInspireActivInspire Resource PackUpgrade to Professional Edition

What’s New at Promethean Support

  • Read article 1204 for steps to safely and properly sanitise your Promethean products.

  • Are you up to date? The latest version of ActivDriver is 5.18.19. You do not need to uninstall any previous versions of ActivDriver before installing this update.

  • myPromethean Portal v1.3.1 released 18 August 2020. IT Administrators who need access to Panel Management and User Management in the myPromethean portal can now request setup online. Please visit the Community to read the release notes.

  • ActivPanel Elements Series firmware version 4.1.0 released 23 July 2020. This version introduces new features such as the ability to disable and enable user profiles. Please visit the Community to read about all the new features and bug fixes. To install this version, please visit the Downloads page.

Promethean ActivCare

Comprehensive warranty cover for added peace-of-mind.

ActivCare Standard warranty accompanies all products shipped from Promethean.

ActivCare Plus offers a wide range of purchasable premium warranty extensions and enhancements.

  • Quicker hardware repairs and replacements.

  • Extended warranty coverage.

  • Free telephone* and email support (*selected countries).

  • Ability to purchase Advanced Replacement and On-Site Support.