Promethean Support

Download ActivInspire

ActivInspire helps teachers bring lessons to life with rich, powerful activities that grab students’ attention, blending real-time assessment and real-world experience into the learning process.

Download ActivInspireActivInspire Resource PackUpgrade to Professional Edition

What’s New at Promethean Support

  • ActivPanel v5.0.0 released 15th April 2021. We’ve added a self-guided tour of the ActivPanel as well as a new Help app, accessible from the Unified Menu and the Locker, gives easy access to informational videos from Learn Promethean, the ability to search for Support articles, and the ability to contact the Promethean Support team directly from the panel. For the full list of enhancements and fixes, please visit the Community. To install this version, please visit the Downloads page.

  • ActivInspire v2.21 released 5th January 2021. This version includes Ukrainian support, as well as several bug fixes and enhancements. For release notes, please visit the Community.
  • Adobe Flash is discontinued. Refer to article 1798 for information on using Flash content in ActivInspire Flipcharts.

  • Read article 1204 for steps to safely and properly sanitise your Promethean products.

  • Are you up to date? The latest version of ActivDriver is 5.18.19. You do not need to uninstall any previous versions of ActivDriver before installing this update.

Promethean ActivCare

Comprehensive warranty cover for added peace-of-mind.

ActivCare Standard warranty accompanies all products shipped from Promethean.

ActivCare Plus offers a wide range of purchasable premium warranty extensions and enhancements.

  • Quicker hardware repairs and replacements.

  • Extended warranty coverage.

  • Free telephone* and email support (*selected countries).

  • Ability to purchase Advanced Replacement and On-Site Support.