Welcome to Promethean Support

Download ActivInspire

ActivInspire helps teachers bring lessons to life with rich, powerful activities that grab students’ attention, blending real-time assessment and real-world experience into the learning process.

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What’s New at Promethean Support

  • Our telephone numbers are changing. Please visit the Contact page for more details.

  • Are you up to date? The latest version of ActivDriver is 5.18.12. You do not need to uninstall any previous versions of ActivDriver before installing this update. This version includes support for ActivPanel Elements Series and Ubuntu 18.04.

  • myPromethean Portal updated 30th October 2019. This hotfix resolved an issue on the sign-in page when a regional language variation was selected. Please visit the Community to read the release notes.

  • ActivConnect OPS-G v2.4 released 1 October 2019 for use with all versions of ActivPanels. Please visit the Community to read the release notes, and refer to article 1660 to download this update.

  • ActivPanel Elements Series v3.2 released 16 August 2019. This version includes the new Screen Share app. For full release notes, please visit the Community. To install this version, please visit the Downloads page.

  • ActivInspire version 2.17.68075 released 13 August 2019. This release includes bug fixes and larger icon capability for 4K displays. Please visit the Community to read the release notes.

Promethean ActivCare

Comprehensive warranty cover for added peace-of-mind.

ActivCare Standard warranty accompanies all products shipped from Promethean.

ActivCare Plus offers a wide range of purchasable premium warranty extensions and enhancements.

  • Quicker hardware repairs and replacements.

  • Extended warranty coverage.

  • Free telephone* and email support (*selected countries).

  • Ability to purchase Advanced Replacement and On-Site Support.