Promethean Support

Download ActivInspire

ActivInspire helps teachers bring lessons to life with rich, powerful activities that grab students’ attention, blending real-time assessment and real-world experience into the learning process.

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What’s New at Promethean Support

  • Read article 1204 for steps to safely and properly sanitise the ActivPanel cover glass.

  • Are you up to date? The latest version of ActivDriver is 5.18.19. You do not need to uninstall any previous versions of ActivDriver before installing this update.

  • ActivPanel Elements Series firmware version 4.1.0 released 23 July 2020. This version introduces new features such as the ability to disable and enable user profiles. Please visit the Community to read about all the new features and bug fixes. To install this version, please visit the Downloads page.

  • myPromethean Portal v1.3 released 23 July 2020. This version introduces new features, enhancements and bug fixes for Panel Management, User Management, the Resource Library and myPromethean Portal. Please visit the Community to read the release notes.

  • Screen Share update released 23 July 2020. This update introduces support for Screen Share sessions over a local network where an internet connection is not available. Please visit the Community to read about all the new features and improvements.

  • ActivInspire v2.19 released 3 June 2020. This version has an improved user interface and enables Screen Recorder videos to be exported as MP4. For full details, please read the Release Notes on the Support Community.

Promethean ActivCare

Comprehensive warranty cover for added peace-of-mind.

ActivCare Standard warranty accompanies all products shipped from Promethean.

ActivCare Plus offers a wide range of purchasable premium warranty extensions and enhancements.

  • Quicker hardware repairs and replacements.

  • Extended warranty coverage.

  • Free telephone* and email support (*selected countries).

  • Ability to purchase Advanced Replacement and On-Site Support.