Welcome to Promethean Support

Download ActivInspire

ActivInspire helps teachers bring lessons to life with rich, powerful activities that grab students’ attention, blending real-time assessment and real-world experience into the learning process.

Download ActivInspireActivInspire Resource PackUpgrade to Professional Edition

What’s New at Promethean Support

  • Our telephone numbers have changed. Please visit the Contact page for more details.

  • Read article 1204 for steps to safely and properly sanitise the ActivPanel cover glass.
  • Are you up to date? The latest version of ActivDriver is 5.18.18. You do not need to uninstall any previous versions of ActivDriver before installing this update. This version includes support for macOS Catalina.

  • ActivInspire v2.18 released 4 December 2019. This version supports macOS Catalina and the newly-released Resource Library. Please visit the Community to read the release notes.
  • myPromethean Portal v1.1 released 5 December 2019. This version introduces new panel management functionality for remotely configuring network settings and power management and new ways to manage users. Please visit the Community to read the release notes.

  • ActivConnect OPS-G v2.4.1 released 6 December 2019. This version includes bug fixes and improved WiFi performance. Please visit the Community to read the release notes.
  • ActivPanel Elements Series firmware version 3.3 released 6 December 2019. This version supports AirPlay in the Screen Share app (for iOS and Mac), and a new Activity player. Please visit the Community. To install this version, please visit the Downloads page.

Promethean ActivCare

Comprehensive warranty cover for added peace-of-mind.

ActivCare Standard warranty accompanies all products shipped from Promethean.

ActivCare Plus offers a wide range of purchasable premium warranty extensions and enhancements.

  • Quicker hardware repairs and replacements.

  • Extended warranty coverage.

  • Free telephone* and email support (*selected countries).

  • Ability to purchase Advanced Replacement and On-Site Support.