Promethean Support

Download ActivInspire

ActivInspire helps teachers bring lessons to life with rich, powerful activities that grab students’ attention, blending real-time assessment and real-world experience into the learning process.

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What’s New at Promethean Support

  • ActivInspire v2.22 released 2nd August 2021. This version enables users to permanently disable the Dashboard from opening at launch, and includes several bug fixes and enhancements. For release notes, please visit the Community.

  • ActivPanel v5.0.0 released 15th April 2021. We’ve added a self-guided tour of the ActivPanel as well as a new Help app, accessible from the Unified Menu and the Locker, gives easy access to informational videos from Learn Promethean, the ability to search for Support articles, and the ability to contact the Promethean Support team directly from the panel. For the full list of enhancements and fixes, please visit the Community. To install this version, please visit the Downloads page.

  • Read article 1204 for steps to safely and properly sanitise your Promethean products.

  • Adobe Flash is discontinued. Refer to article 1798 for information on using Flash content in ActivInspire Flipcharts.

  • Are you up to date? The latest version of ActivDriver is 5.18.19. You do not need to uninstall any previous versions of ActivDriver before installing this update.

Promethean ActivCare

Comprehensive warranty cover for added peace-of-mind.

ActivCare Standard warranty accompanies all products shipped from Promethean.

ActivCare Plus offers a wide range of purchasable premium warranty extensions and enhancements.

  • Quicker hardware repairs and replacements.

  • Extended warranty coverage.

  • Free telephone* and email support (*selected countries).

  • Ability to purchase Advanced Replacement and On-Site Support.