Five Things to Check for Connection Issues - ActivBoards | Promethean Support

Five Things to Check for Connection Issues – ActivBoards

HIGHLIGHTS

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UPDATING THE ACTIVDRIVER - Download and install the latest version of the ActivDriver.

00:14

CHECKING THE ACTIVBOARD HAS POWER - If the ActivBoard has an amplifier, make sure it is switched on.

00:27

RESETTING THE POWER - Disconnect and reconnect the power cable.

00:48

CONNECTING DIRECTLY TO THE ACTIVBOARD - Bypass any connection boxes, USB extensions or boosters.

01:08

TESTING ANOTHER USB PORT - You can also try another USB cable and another computer.

01:27

FINDING YOUR ACTIVBOARD SERIAL NUMBER - You will need this when you contact Promethean Support.

01:40

 

 

DESCRIPTION

If you’re having trouble connecting your ActivBoard to the computer, here are five steps you can take to attempt to solve the issue yourself before contacting Promethean Support.

CHECKLIST

  • ActivBoard

YOU WILL NEED