As part of ActivPanel troubleshooting, Promethean Technical Customer Support may ask you to provide the mainboard firmware version.

On ActivPanel 4 and above, it is possible to locate the mainboard firmware version in the ActivPanel's on-screen menu. Please note, this is different to the touch firmware version, located in ActivManager.

Follow the steps below to locate the ActivPanel mainboard firmware version. To check which version of ActivPanel you are using, please consult article 1477.

ActivPanel i-Series

  • Press Menu on the remote control
  • Press the ▼ button twice on the remote control to get to the Option menu
  • The firmware version will be listed against Firmware Version

ActivPanel 5

  • Press Menu on the remote control
  • Press the ► button twice on the remote control to get to the Setting menu
  • The firmware version will be listed against Version

ActivPanel 4.5

  • Press Menu on the remote control
  • Press the ▼ button twice on the remote control to get to the Setting menu
  • The firmware version will be listed against FW Version

ActivPanel 4

  • Press Menu on the remote control
  • Press the ► button twice on the remote control to get to the Setting menu
  • The firmware version will be listed against SW Version

For all other versions of ActivPanel, Promethean Technical Customer Support will advise how to locate the firmware version, if required, as part of the troubleshooting process.