Please contact Promethean Technical Customer Support, via email or chat, from our Support Portal or via telephone.

If your product has been registered, toll-free telephone numbers can be found on your ActivCare Warranty Certificate (country applicable).

Toll telephone numbers can be found on our Contact page.

Promethean Technical Customer Support will advise you on the available options according to your product’s warranty.

Please see article 1137 to know what information you will need to provide.