You may purchase the Advanced Replacement service as part of the Promethean ActivCare Plus warranty. Following a diagnostics call with Promethean Technical Customer Support, and once the product is declared faulty, a replacement product will be shipped. Advanced Replacement reduces waiting time to receive replacement products, which ship at no charge and before the faulty products are returned to Promethean. Installation costs for the replacement product are at the customer’s expense.
The faulty product should be returned to Promethean once the replacement product has arrived. Return shipping costs are borne by Promethean under the Advanced Replacement warranty. Costs incurred for uninstalling the faulty product and installing the replacement are the customer’s responsibility.
Please see the Warranty at a Glance Matrix and ActivCare page for further details.