Performing a firmware upgrade unnecessarily can damage your ActivBoard. The firmware upgrade should only be carried out on the advice of Promethean Technical Customer Support.
Firmware upgrades should be carried out using a computer that is connected directly to the interactive display device, bypassing any connection plates or wall boxes, using a 3m USB cable. If you are unsure about performing the firmware upgrade or which file to download, please contact Promethean Technical Customer Support.

Please click the relevant link to download the firmware upgrade for 2nd Generation USB ActivBoards. If your ActivBoard size is not listed, please contact Promethean Technical Customer Support. 

US and APAC firmware for 64" and 78" ActivBoards

EMEA firmware for 64" and 78" ActivBoards

Global firmware for 95" ActivBoards

Installing the firmware file

Click the ActivManager icon in your system tray or toolbar and select Control Panel.

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Ensure the Hardware tab is selected then highlight the ActivBoard. Click Upgrade.
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Select File and click Load.
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Navigate to your desktop and locate the firmware file that you downloaded. Click Open.
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Click Yes to proceed.
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The upgrade process will begin and the progress bar will advance from 0% to 100%. A confirmation dialog opens; click OK then Close.
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The ActivBoard has been upgraded.