Sometimes when you launch a piece of our software a pop up message will tell you that the product only supports small fonts. The program will then close. There are 2 fixes for this.

1. Update to a recent release of the software by downloading the update from the Promethean website. In Activstudio 2 for example this was fixed in version 2.5.34.

2. a. Right click a blank area of your desktop and choose Properties from the menu. User-added image

b. Enter the Settings tab and click on Advanced. User-added image

c. In the Advanced tab, choose a font size of Normal (96DPI) from the drop down list in the Display section of the General tab. Click Apply. Close down these windows then retry running your software. User-added image

Since December 2011 we no longer provide support for ActivPrimary or ActivStudio.