When calling Promethean Technical Customer Support, the technician will generally ask for a serial number. This allows the technician to verify your warranty, the purchase/installation date of the equipment, the model of the product and from whom it was purchased. This article will show you how to find the serial number so you can provide this information and be more effectively supported.

Please select your product from the list below:
ActivBoard
ActivConnect
ActivPanel
ActivSlate
ActivSound
ActivTable
ActiView
ActivWall
ClassFlow Connect
Promethean projectors
Other products

ActivBoard

The location of the ActivBoard serial number depends on the model.

1st Generation ActivBoard

If you have a 75” ActivBoard the serial number should be on one of the pen holders.

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Alternatively, the serial number can be found behind the upper left corner of the ActivBoard.

2nd Generation ActivBoard

There are two types of 2nd Generation ActivBoard. If the ActivBoard has rounded corners like the first image below, the serial number will be behind the upper left hand corner of the ActivBoard, facing outwards. If your ActivBoard has tapered corners like the second image below, the serial number is on a plastic tag behind the lower left corner. Simply pull this tag to the side to read the serial number.

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100 series, 300 series and 500 series ActivBoards

100 series ActivBoards have a light grey trim. The serial number can be located behind the upper left hand corner of the ActivBoard, facing outwards. The 300 and 500 series ActivBoards pictured below have a dark grey trim. The serial number can be located on either side of the ActivBoard between the pen holders.

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ActivBoard Touch

The serial number is located on the back of the ActivBoard. Models purchased from July 2013 onwards will have the serial number sticker by the USB port on the bottom left corner of the ActivBoard.

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ActivSlate

All ActivSlates have a silver serial number sticker on the back.

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Promethean projectors

PRM-10 and PRM-20 projectors

The serial number can be found on the underside of the projector on a silver sticker. Please bear in mind that these projectors are usually mounted upside down, so the underside faces the ceiling. Promethean Technical Support will also need the model number and occasionally the ActivBoard serial number.

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PRM-25 projectors

The serial number can be found on the back of the projector on a bar-coded sticker. The serial number will always begin with WPRM.

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PRM-30 projectors

The serial number can be found on the side of the projector on a silver sticker.

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PRM-32 and PRM-35 projectors

The serial number can be found on the underside of the projector on a bar-coded sticker. Alternatively, it can be found on the front of the projector near the Promethean logo.

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PRM-45 projectors

The serial number can be found on the back of the projector on a bar-coded sticker.

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EST-P1 projectors

The serial number can be found on the back of the projector on a bar-coded sticker.

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UST projectors

The serial number can be found on the back of the projector on a bar-coded sticker.

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SSIHD-P1 and SSIUW-P1 projectors

The serial number can be found on the underside of the projector on a bar-coded sticker. Alternatively, the serial number is listed in the projector menu, under Options > Information > SNID.


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ActivPanel

The serial number is located on the underside of the lower frame.
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Alternatively, the serial number sticker may be found on the back, or on the side.

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ActivWall

The serial number is on a plastic tag behind the lower left corner. Simply pull this tag to the side to read the serial number.

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ActivSound

Most ActivSound amplifiers have a serial number sticker on the back or underneath. ActivSound microphones usually have serial number stickers located inside the battery compartment.

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ActivTable

The serial number can be found in two locations: on the connection panel, and in the Settings menu on the Software and Security tab.

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ActivConnect (M-Series and G-Series)

The serial number can be found on the underside of the unit on a bar-coded sticker.

ActivConnect OPS-G

The serial number can be found on the unit on a bar-coded sticker.

ClassFlow Connect

The serial number can be found on the underside of the unit on a bar-coded sticker.
 

ActiView

ActiView serial numbers can be found on the base of the unit.

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Non-serialized items

Any product not listed above is not tracked in our system by a serial number. A basic description will usually suffice to give Promethean Technical Customer Support an understanding of the product in question, though you may be asked for the model number and date of manufacture. In order to verify your product’s warranty you may need to provide us with a copy of your invoice, a sales order number or the serial number of another product (usually an ActivBoard) that was purchased at the same time. You may also be asked for your ActivBoard serial number in order to check compatibility with other products.