This article explains the process of upgrading to ActivInspire Professional Edition when connected to a licensed version of ActivEngage2 Server (30 or more users).

Firstly, you should install the latest versions of ActivInspire and ActivDriver.

Make sure your computer is connected to a licensed version of ActivEngage2 Server, or that you have the name/IP address of the computer on which the ActivEngage2 Server is installed.

Click the ActivManager icon in your toolbar or system tray and select Control Panel.

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Click the ActivEngage2 tab and enter the computer name/IP address in the ActivEngage2 Server box. You should see Server found and connected, saved to configuration. If this message is not displayed, check the details and try again.

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Launch ActivInspire. If the Promethean License Agreement window is displayed, tick the box and click Run Personal Edition.

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Windows users

Click the Help menu and select About.

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Click the Register button.

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Mac users

Click ActivInspire then select About ActivInspire.

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Click the Register button.

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In the Promethean License Agreement window, click Upgrade Now and follow the steps on screen to generate your ActivInspire Activation Key.

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Copy the Activation Key and paste it into the Activation Key field in the Promethean License Agreement window. Complete the User Name and Organisation fields, and then tick the box to accept the terms. Click OK.

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You may see the following message. Click OK, then close and reopen ActivInspire.

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