The ActivCare Account Number is unique to your organisation and is created when the first product is registered for your location. You will need to use this number in order to access Promethean’s toll-free telephone technical support.

To retrieve your ActivCare Account Number, log in to Promethean’s Registration Portal and click on your email address in the top right corner. Your ActivCare Account Number can be found in the Registered Location section.

Your ActivCare Account Number can also be viewed on the ActivCare Warranty Certificate. To retrieve a copy of the warranty certificate, log in to Promethean’s Registration Portal and click Warranty Certificate on the Home screen.

Your ActivCare Account Number is located at the bottom of the warranty certificate.

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Should you require any further assistance in locating your ActivCare Account Number or are unsure if you have one for your organisation, please contact Promethean Technical Customer Support.