Once your Promethean products have been registered you will be entitled to prioritised technical support from our dedicated telephone lines. The telephone numbers can be accessed in the following ways:
Promethean ActivCare warranty pack
If your organisation has purchased Promethean ActivCare Plus warranties, you will have received Promethean ActivCare warranty packs with the purchase.
Inside the warranty pack is a leaflet that lists the toll-free telephone numbers.
N.B. Products purchased with an ActivCare Plus warranty in the following countries will not be shipped with a warranty pack: UK, EIRE, Australia and New Zealand.
Promethean warranty certificate
When product registration takes place, a warranty certificate is emailed to the site contact. To retrieve a copy of the warranty certificate, log in to Promethean’s Registration Portal and click Warranty Certificate on the Home screen.
Click the link for Technical Telephone Support at the bottom of the warranty certificate.
Should you require any further assistance in locating the toll-free telephone numbers, please contact Promethean Technical Customer Support.