1715 | Promethean Support

1715 – ActivCast Sender network considerations

Applicable to:

  • ActivConnect G Series

    ActivConnect G

  • ActivConnect OPS G

    ActivConnect OPS G

  • ActivPanel Elements Series

    ActivPanel Elements Series

If your network uses a firewall, it may be necessary to set the ActivCast application to be trusted.

When using ActivCast Sender for Windows, Mac, iOS and Android, the following ports need to be open and allowed:

  • TCP 6000-7000, 7100, 47000, 47010
  • UDP 5353, 6000-7000, 7011

It may also be necessary to whitelist the following URLs:

  • https://otaupdate.prometheanworld.com (software updates)
  • cdn-otaupdate.prometheanworld.com (software updates)
  • promethean.api.splashtop.com (cloud server)
  • https://promethean-wbs.relay.splashtop.com
  • sdrs.splashtop.com
  • sn.splashtop.com
  • s3.splashtop.com

If you are using the ActivCast Sender for Chrome extension, you should whitelist the following ports and URLs:

  • UDP 5000-65534
  • promethean.api.splashtop.com
  • turn.relay.splashtop.com:443
  • turn2.relay.splashtop.com:443
  • wbs.relay.splashtop.com:443
  • wbs2.relay.splashtop.com:443

If you still need technical support, please contact us.