1715 - ActivPanel & ActivConnect network considerations | Promethean Support

1715 – ActivPanel and ActivConnect network considerations

Applicable to:

  • ActivConnect G Series

    ActivConnect G

  • ActivConnect OPS G

    ActivConnect OPS G

  • ActivPanel


  • ActivPanel Elements Series

    ActivPanel Elements Series

If your network uses a firewall, it may be necessary to whitelist specific URLs and set the ActivCast application to be trusted.

Online software updates (Over The Air)

To allow online software updates for Promethean hardware, you should whitelist the following URLs:

  • https://otaupdate.prometheanworld.com
  • cdn-otaupdate.prometheanworld.com


If you are using ActivCast, you should also whitelist the following URLs and ports for your system:

ActivCast sender for Windows, Mac, iOS and Android

  • promethean.api.splashtop.com (cloud server)
  • https://promethean-wbs.relay.splashtop.com
  • sdrs.splashtop.com
  • sn.splashtop.com
  • s3.splashtop.com
  • TCP 6000-7000, 7100, 47000, 47010
  • UDP 5353, 6000-7000, 7011

ActivCast sender for Chrome extension

  • promethean.api.splashtop.com (cloud server)
  • turn.relay.splashtop.com:443
  • turn2.relay.splashtop.com:443
  • wbs.relay.splashtop.com:443
  • wbs2.relay.splashtop.com:443
  • UDP 5000-65534

If you still need technical support, please contact us.