1714 - What if my ActivConnect OPS-G freezes? | Promethean Support

1714 – What should I do if my ActivConnect OPS-G freezes?

Applicable to:

  • ActivConnect OPS G

    ActivConnect OPS G

  • ActivPanel

    ActivPanel

  • ActivPanel Elements Series

    ActivPanel Elements Series

If your ActivConnect OPS-G freezes and you are no longer able to interact with your ActivPanel, please follow these simple steps:

  1. Locate the power switch on your ActivConnect OPS-G, which can be found to the left rear side of your ActivPanel. Switch off the ActivConnect OPS-G, wait 10 seconds and switch it back on.
  2. Update your ActivPanel firmware. Please visit the Download page for links to instructions for your version of ActivPanel.
  3. Ensure you have the latest version of all apps on the ActivConnect OPS-G. Open Promethean App Store on the ActivConnect OPS-G and select the Updates tab to install updates. If you are using a different app store, look for a similar Updates menu. Additionally, swipe down from the top of your screen and check the Notifications drawer for update alerts.

If the problem persists after following these steps, please contact Promethean Technical Customer Support with your ActivPanel and ActivConnect OPS-G serial numbers.

If you still need technical support, please contact us.