1390 - ActivStudio/Primary serial number on Mac | Promethean Support

1390 – Where do I find my ActivStudio or ActivPrimary serial number on Mac?

Applicable to:

  • ActivPrimary


  • ActivStudio


  • Mac


The serial number for your software is located on the CD case.

If you do not have the CD case to hand, you can also find the serial number by going to /Library/Application Support/Promethean/ActivStudio (or ActivPrimary).

In here, you will see a .registrationData file. Right click this file, choose Open With, and select Console.

The Console will display the contents of the file, and the serial number will be shown between the < STRING > syntax.

Alternatively, open Terminal and enter the following command:

Open –e /library/applicationsupport/promethean/activstudio3/.registrationData

For ActivPrimary, change activstudio3 to activprimary3.

If you are still unable to locate the serial number, in the first instance, please contact your system administrator as your user account may not have sufficient permission to obtain the .registrationData file.

Since December 2011 we no longer provide support for ActivPrimary or ActivStudio.

If you still need technical support, please contact us.