1209 | Promethean Support

1209 – How to find ActivEngage2 error logs

Applicable to:

  • ActivEngage2 Software

    ActivEngage2 Software

Error logs are generated on the machine that houses the ActivEngage2 Server. In some cases, Promethean Technical Customer Support will request copies of full error logs in order to diagnose issues with the ActivEngage2 system.

The error logs are folders, listed by date, in the following locations.

  • Windows 8, 7 and Vista:

    C:\ProgramData\Promethean\ActivEngage2\AppStorage\Transactional\Logs\Full

  • Windows 2003:

    C:\Documents and Settings\All Users\ApplicationData\Promethean\ActivEngage2\AppStorage\Transactional\Logs\Full

  • Mac OS X:

    /Library/Application Support/ActivEngage2Server/Transactional/Logs/Full

NB: If you are unable to see the folders listed above, they might be hidden on your operating system. If you are unsure how to display hidden folders, please speak to your IT administrator.

If you still need technical support, please contact us.