1135 | Promethean Support

1135 – How do I clean my ActivBoard?

Applicable to:

  • ActivBoard 100

    ActivBoard 100

  • ActivBoard 300 Pro

    ActivBoard 300 Pro

  • ActivBoard 300 Standard

    ActivBoard 300 Standard

  • ActivBoard 500 Pro

    ActivBoard 500 Pro

  • ActivBoard Touch

    ActivBoard Touch

  • X1st Generation ActivBoard

    1st Generation ActivBoard

  • X2nd Generation ActivBoard

    2nd Generation ActivBoard

Do not use abrasive powders, soap, detergents or petroleum based cleaners or solvents on the ActivBoard surface.

Water-based cleaners containing ammonia, vinegar or citrus (e.g., glass and counter cleaners) that leave no residual film can be used. Please check the contents on the container label prior to use or clean and test a small area before cleaning the entire surface.

Stubborn stains or accumulations from other contaminants such as fingerprint oil, dirt, dust or use of grease, pencil or permanent markers may require use of a detergent cleaner and a soft bristle brush. After such a cleaning it will be necessary to clean the surface two or more times with the approved whiteboard cleaner or denatured alcohol. Scratches cannot be repaired or removed, and will make ink and stain removal in that area difficult. Do not use metal brushes, scrapers or cleaning cloths whose prior use is questionable.

A polish with standard household spray polish will restore the smooth writing surface after cleaning.

The surface of the ActivBoard is made to very high standards of durability. In normal use you can expect satisfactory results every time with proper maintenance.

If you are using an ActivBoard Touch, please consult article 1061 for further information.

If you still need technical support, please contact us.