ActivPanel i-Series End-of-Sale Announcement
Promethean is announcing the End-of-Sale and End-of-Support dates for the ActivPanel i-Series in all markets (pictured on the right).
Promethean continually evaluates its interactive flat panel roadmap in order to deliver innovative and easy-to-use technology solutions to the classroom. The successor to the ActivPanel i-Series is already in market and has been for sale since the middle of 2019 – the ActivPanel Elements Series.
The last day to order the ActivPanel i-Series was December 31, 2019. Customers will continue to receive support from Promethean as shown in the Support Lifecycle table in the End-of-Life Policy. Table 1 below describes the End-of-Sale and End-of-Support milestones, definitions, and dates for the ActivPanel i-Series. Table 2 below lists the product codes affected by this announcement.
Table 1. End-of-Sale and End-of-Support Milestones and Dates for ActivPanel i-Series
| Milestone | Definition | Date |
|---|---|---|
| End-of-Sale Announcement Date | The date channel partners are notified of the End-of-Sale and End-of-Life of a product or service. | N/A |
| End-of-Sale Date | The last date Promethean accepted orders for the product or service. | December 31, 2019 |
| End-of-Support Date | The last date Promethean will provide any type of support, product replacements, software updates or warranty related services for the product, part, component or service. | December 31, 2025 |
Table 2. Product Codes Affected
| End-of-Sale Product Code | Product Description |
|---|---|
| VTP-65 | ActivPanel i-Series 65” |
| VTP-65-ANZ | ActivPanel i-Series 65” Australia and New Zealand |
| VTP-65-AP | ActivPanel i-Series 65” Asia Pacific |
| VTP-65-CN | ActivPanel i-Series 65” China |
| VTP-65-IND | ActivPanel i-Series 65” India |
| VTP-65-SA | ActivPanel i-Series 65” Saudi Arabia |
| VTP2-75-4K | ActivPanel i-Series 75”4K |
| VTP2-75-4K-ANZ | ActivPanel i-Series 75”4K Australia and New Zealand |
| VTP2-75-4K-AP | ActivPanel i-Series 75”4K Asia Pacific |
| VTP2-75-4K-CN | ActivPanel i-Series 75”4K China |
| VTP2-75-4K-SA | ActivPanel i-Series 75”4K Saudi Arabia |
| VTP2-75-4K-ZA | ActivPanel i-Series 75”4K South Africa |
Product Replacement Options
Current Promethean customers who do not wish to replace their ActivPanel i-Series may continue to use the device.
Promethean customers who wish to replace their ActivPanel i-Series should evaluate the ActivPanel Elements Series as a replacement option. The ActivPanel Elements Series features a built-in Android 8 operating system, VellumTM Writing Technology, and an intuitive user experience via the Unified Menu. The ActivPanel Elements Series offers three models – the ActivPanel Nickel, ActivPanel Cobalt (not available in NAM), and ActivPanel Titanium. Information on the ActivPanel Elements Series can be found here.
Support Details
Promethean will continue to offer support subject to Promethean’s Terms & Conditions for support and the guidelines outlined per the End-of-Life policy. Per the End-of-Life policy, any software updates on the device including bug fixes will be subject to technical feasibility and resource availability.
A knowledge base of relevant product-specific videos, articles, manuals and software downloads are available to customers on the Promethean Support site: https://support.prometheanworld.com
E-mail support is available in all territories in which the products are available, with the following subset of applicable languages supported: English, French, Spanish, Italian, German, and Chinese.
Telephone Technical support is available as stated on the Promethean Support site.
Availability of Spares
Spares listed below will still be available as per regional pricelists:
| Spare Product Code | Product Description |
|---|---|
| AP-REMOTE-CONTROL | ActivPanel Remote |
| VTP-PEN | ActivPanel i-Series Pen |
| CB-58883067 | USB Cable – 3 meters |
| AP-WALLMNT-2 | ActivPanel Wall mount |
More Information
For more information about the Promethean End-of-Life Policy, go to: https://support.prometheanworld.com/end-of-life-policy
For more information about the Promethean Product Warranties, go to: https://support.prometheanworld.com/warranty-activcare