ActivPanel i-Series End-of-Sale Announcement

Promethean is announcing the End-of-Sale and End-of-Support dates for the ActivPanel i-Series in all markets (pictured on the right).

Promethean continually evaluates its interactive flat panel roadmap in order to deliver innovative and easy-to-use technology solutions to the classroom. The successor to the ActivPanel i-Series is already in market and has been for sale since the middle of 2019 – the ActivPanel Elements Series.

The last day to order the ActivPanel i-Series was December 31, 2019. Customers will continue to receive support from Promethean as shown in the Support Lifecycle table in the End-of-Life Policy. Table 1 below describes the End-of-Sale and End-of-Support milestones, definitions, and dates for the ActivPanel i-Series. Table 2 below lists the product codes affected by this announcement.

Table 1. End-of-Sale and End-of-Support Milestones and Dates for ActivPanel i-Series

Milestone Definition Date
End-of-Sale Announcement Date The date channel partners are notified of the End-of-Sale and End-of-Life of a product or service. N/A
End-of-Sale Date The last date Promethean accepted orders for the product or service. December 31, 2019
End-of-Support Date The last date Promethean will provide any type of support, product replacements, software updates or warranty related services for the product, part, component or service. December 31, 2025

Table 2. Product Codes Affected

End-of-Sale Product Code Product Description
VTP-65 ActivPanel i-Series 65”
VTP-65-ANZ ActivPanel i-Series 65” Australia and New Zealand
VTP-65-AP ActivPanel i-Series 65” Asia Pacific
VTP-65-CN ActivPanel i-Series 65” China
VTP-65-IND ActivPanel i-Series 65” India
VTP-65-SA ActivPanel i-Series 65” Saudi Arabia
VTP2-75-4K ActivPanel i-Series 75”4K
VTP2-75-4K-ANZ ActivPanel i-Series 75”4K Australia and New Zealand
VTP2-75-4K-AP ActivPanel i-Series 75”4K Asia Pacific
VTP2-75-4K-CN ActivPanel i-Series 75”4K China
VTP2-75-4K-SA ActivPanel i-Series 75”4K Saudi Arabia
VTP2-75-4K-ZA ActivPanel i-Series 75”4K South Africa

Product Replacement Options

Current Promethean customers who do not wish to replace their ActivPanel i-Series may continue to use the device.

Promethean customers who wish to replace their ActivPanel i-Series should evaluate the ActivPanel Elements Series as a replacement option. The ActivPanel Elements Series features a built-in Android 8 operating system, VellumTM Writing Technology, and an intuitive user experience via the Unified Menu. The ActivPanel Elements Series offers three models – the ActivPanel Nickel, ActivPanel Cobalt (not available in NAM), and ActivPanel Titanium. Information on the ActivPanel Elements Series can be found here.

Support Details

Promethean will continue to offer support subject to Promethean’s Terms & Conditions for support and the guidelines outlined per the End-of-Life policy. Per the End-of-Life policy, any software updates on the device including bug fixes will be subject to technical feasibility and resource availability.

A knowledge base of relevant product-specific videos, articles, manuals and software downloads are available to customers on the Promethean Support site: https://support.prometheanworld.com

E-mail support is available in all territories in which the products are available, with the following subset of applicable languages supported: English, French, Spanish, Italian, German, and Chinese.

Telephone Technical support is available as stated on the Promethean Support site.

Availability of Spares

Spares listed below will still be available as per regional pricelists:

Spare Product Code Product Description
AP-REMOTE-CONTROL ActivPanel Remote
VTP-PEN ActivPanel i-Series Pen
CB-58883067 USB Cable – 3 meters
AP-WALLMNT-2 ActivPanel Wall mount

More Information

For more information about the Promethean End-of-Life Policy, go to: https://support.prometheanworld.com/end-of-life-policy

For more information about the Promethean Product Warranties, go to: https://support.prometheanworld.com/warranty-activcare