ActivConnect G End-of-Life Announcement

Today, November 1, 2019, Promethean is announcing the End-of-Sale and End-of-Life dates for the ActivConnect G in all markets (pictured on the right).

Promethean continually evaluates its software/hardware roadmap for Android computing modules. The ActivConnect G is no longer suitable due to hardware limitations and component obsolescence. As a result, Promethean has decided to initiate the End-of-Life process for the ActivConnect G. There is already a successor product in market that has been for sale since the beginning of 2018 – the ActivConnect OPS-G.

Per our End-of-Life policy, the last day to order the ActivConnect G is January 30, 2020. Customers will continue to receive support from Promethean as shown in the Support Lifecycle table in the End-of-Life Policy. Table 1 below describes the End-of-Life milestones, definitions, and dates for the ActivConnect G. Table 2 below lists the product codes affected by this announcement.

Table 1. End-of-Life Milestones and Dates for ActivConnect G

Milestone Definition Date
End-of-Sale Announcement Date The date channel partners are notified of the End-of-Sale and End-of-Life of a product or service. November 1, 2019
End-of-Sale Date The last date Promethean will sell the product or service. Any orders placed with Promethean after this date will not be accepted. January 30, 2020
End-of-Support Date The last date Promethean will provide any type of support, product replacements, software updates or warranty related services for the product, part, component or service. January 30, 2024

Table 2. Product Codes Affected

End-of-Sale Product Code Product Description
ACON1-G ActivConnect G
ACON-G-CN ActivConnect G (China SKU)
ACON-G-SA ActivConnect G (Saudi Arabia SKU)

Product Replacement Options

Current Promethean customers who do not wish to replace their ActivConnect G may continue to use the device.

Promethean customers who wish to add an Android computing device should evaluate the ActivConnect OPS-G as a replacement alternative. The ActivConnect OPS-G features an identical user experience, cable-less installation and additional features, such as the pre-installed HDMI-In app that allows for one-click source switching and use of Promethean Classroom Essential apps on a connected source. Information on the ActivConnect OPS-G can be found here.

Promethean customers who use the OPS slot in the ActivPanel for running a Windows or Linux operating environment and want access to additional apps should evaluate the Promethean Chromebox as a replacement alternative to the ActivConnect G. The Promethean Chromebox is Google certified and provides access to thousands of educational apps from the Google Play Store. Information on the Promethean Chromebox can be found here.

Support Details

Promethean will continue to offer support subject to Promethean’s Terms & Conditions for support and the guidelines outlined per the End-of-Life policy. Per the End-of-Life policy, any software updates on the device including bug fixes will be subject to technical feasibility and resource availability.

A knowledge base of relevant product-specific videos, articles, manuals and software downloads are available to customers on the Promethean Support site: https://support.prometheanworld.com

E-mail support is available in all territories in which the products are available, with the following subset of applicable languages supported: English, French, Spanish, Italian, German, and Chinese.

Telephone Technical support is available as stated on the Promethean Support site.

Availability of Spares

Spares listed below will still be available as per regional pricelists:

Spare Product Code Product Description
ACON1-G-PSU-KIT Power supply kit for ActivConnect G

More Information

For more information about the Promethean End-of-Life Policy, go to: https://support.prometheanworld.com/end-of-life-policy

For more information about the Promethean Product Warranties, go to: https://support.prometheanworld.com/warranty-activcare